Shipping policy
At Koda, we are committed to delivering your order quickly, securely, and at the best possible quality for value.
📦 Shipping Rates (Australia & International Postage)
- FREE SHIPPING on all orders $100 AUD and over
- $10 flat rate on orders below $100 AUD
🛡️ Optional Shipping Protection/ Insurance
Koda Store offers opt-in to Worry‑Free Shipping Insurance at checkout.
This provides full refund protection against delays, loss, damage, or theft — all for less than the cost of a coffee.
⏱ Processing & Delivery
- Orders are typically processed and dispatched within 48 hours.
- Estimated transit times:
- Australia: 5–20 business days
- International: 5–20 business days
Please note: Transit times may be extended during peak promotional periods, product launches, holiday seasons, or due to courier delays beyond our control.
🔒 Tracking & Security
- Secure checkout: All payments processed via our website are fully encrypted.
- Order tracking: Track your order once shipped via your store account.
⚠️ Important Information
- Address Accuracy: Please ensure your shipping details are correct. Once dispatched, we cannot amend orders.
- Returns: Returns for unwanted items must be lodged via your store account. For details, please see our Refunds & Returns Policy.
- Delivery Issues: We cannot accept responsibility for parcels lost in transit. If this occurs, please contact us and we will do our best to assist in recovering your parcel. - We highly suggest adding Worry-Free Delivery to your order during checkout.
💬 Customer Support
If you have any questions or concerns, our customer service team is here to help.