ELEGIBILITY:

We're sorry to hear you wish to make a return, but we're here to make the process as easy as possible for you. Both domestic and international customers may request a return as per our 100% Satisfaction Guarantee.

Returns must be lodged within 30 days of receiving your order to be eligible for a refund.

Items being returned must be resalable and in their original condition, have any original tags attached, be unworn/ unused, clean, and in their original packaging in order to be approved for a refund. We do not provide refunds without the item being returned to our nominated address, unless due to product fault or a manufacturing issue.

RETURNING YOUR ORDER ONCE APPROVED:

Once your returns request has been accepted, you will receive shipping instructions and a return shipping label. Certain items are covered for free returns which will be printed on the returns label, otherwise return postage costs remain the responsibility of the customer. Please ensure your parcel is carefully packed to avoid any damage during transit, and aim to use original mailer packaging where possible.

We highly recommend retaining tracking information to ensure your return arrives safely. Koda does not hold responsibility for any parcels lost or damaged in transit and can only issue a refund once the physical product is returned.

RECEIVING YOUR REFUND:

Once we have processed your return, you will be refunded the full amount paid for the item, excluding the value of any discount codes that may have been applied at checkout. You will receive your refund via your original payment method, within approximately 5-10 business days, depending on your individual banking institution.

RETURNING WRONG OR FAULTY ITEMS, OR PROCESSING RETURNS IF YOU DIDN'T CREATE A CLIENT ACCOUNT:

This doesn't happen often, and we sincerely apologise if this happened to you! We'll work with you to get the issue resolved as soon as possible.

For faulty or damaged items, please lodge a return via your store account and include the reason of your return. We may request photo evidence to provide a refund without your item being returned in the case of faulty or damaged goods.

If what you ordered is a different product from what you received, please let us know immediately so we can find a resolution for you.

Our team will review your request and provide you with an update within 48 hours of receipt.

WANT SOME CLARITY OR HAVE OTHER QUERIES?

We're here to help!

Get in touch via the Contact Us form and we will provide you with clarity.If you haven't heard from us within 48 hours, please try again in case the message failed to deliver.