We ship worldwide. Tracking is provided for all orders.

Tracking information is automatically updated by the postal carrier and can be viewed by logging into your store account. 

Shipping Destination	Shipping Rate (AUD)
Australia (Metro & Regional) Worldwide (New Zealand, USA, UK, Canada, Europe, Africa, Asia)	Standard (10-14 business days): Free* Express (4-10 business days: $18

 

*Products from our EGYPT Series collection are excluded from free delivery and the Express Rate listed above. Instead, shipping will be calculated based on your product location at checkout.

Read our full Shipping Policy here.

Your happiness is our priority! If you are not 100% satisfied with your order, this means your item can be returned within 30 days from the date of receipt, in exchange for store credit.

Store credit will be issued to your account after we receive your return, equivalent to the monetary amount you paid for the item, minus any shipping costs.

Return lodgements made outside of the returns window, or not via your store account, will not be accepted.

Lodge a return by logging into your store account with the email address that was used to place your order. You will be automatically emailed a login link to access your account where you can lodge the return.

 

EXCEPTIONS & NON-REFUNDABLE ITEMS: Unfortunately, we cannot accept returns on:

• Gift cards or sale items
• Store Credit
• Underwear & Socks
• Personal Hygiene Items
• Paintings / Hand-Made Art
  

 

EXCHANGES: The easiest way to exchange an item is to return the original item by following our returns process. A new purchase can be made for your desired item once the return has been accepted.

 

REFUNDS: We do not provide refunds for items that do not fit or due to change of mind. Instead, the easiest way to get what you want is to make a return, and place a new order for the item you want.

Refunds are only provided if an item is deemed to be faulty or damaged. If this has happened to you, please request a return and contact us immediately for a resolution.

Please ensure your delivery address is accurate before placing your order. Koda will not be held responsible for packages lost during transit, or for any damage caused by courier mishandling.

To remain protected from these types of incidents, we highly suggest opting for Worry-Free Delivery at checkout. 

If you have accidentally entered the wrong delivery address, please contact us immediately and will do our best to pause and modify the address before it leaves our warehouse.

 

Read our full Refund Policy here.

Our clothing is based on standard Australian sizing.

Actual garment sizes may vary depending on their unique fit and design.

Please refer to product description for any additional sizing information i.e. garment elasticity, recommendations to size up or down based on 'true to size.'

About Koda

Koda is an Australian owned online global e-commerce Retailer specialising in women's fashion, gifting, and home & living solutions since 2021.

Logistics

Koda prioritises maintaining top customer service by fulfilling and delivering high-quality products with fast shipping times. Strong business relationships with manufacturers and 3PL providers ensure global customer satisfaction, while sustainable practices and reliable network connections ensure smooth fulfillment and delivery processes. The use of airfreight as a shipment method is efficiently employed for expedited delivery, supported by rigorous documentation and quality procedures that ensure smooth operations.