Worry-Free Delivery
Worry-Free Delivery
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Your preferred payment method can be selected when you proceed to the checkout page. We accept:
Details & Description
Get full refund protection against shipping delays, loss, damage, and theft.
- Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
- Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
- Damage: Claim up to the full value of your purchase if your package is damaged in transit.
- Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.
Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn't be purchased separately..
Frequently Asked Questions
FAQ
What is your shipping policy?
$10 Flat Rate Shipping or FREE SHIPPING on all orders over $80
Parcels are sent via trusted logistics partners from the warehouse best suited to your location and stock availability, using road or air freight as needed.
Tracking is provided upon dispatch.
Delivery Times:
Orders ship within 1–3 business days (excl. public holidays) and arrive in approximately 3–12 business days.
What is your returns policy?
Changed your mind? No problem. Return your order within 30 days of delivery and we’ll issue store credit. Please see our Refunds & Returns Policy for more information.
For Extra Shipping Protection: Add Worry-Free Delivery during checkout for additional peace of mind.
✅ Covers full refund protection against shipping delays, loss, damage, and theft.
How can I track my order?
We provide tracking information for all orders. You will be automatically emailed with tracking information as your order progresses through transit.
Alternatively, you can track your order by logging into your account via the email address used to place your order, or can access the Order Tracker via our menu options.
How do I use my promo code?
Have a promo code of gift card? Once your items have been added to your cart, proceed to checkout to apply your code on the next page!
Which payment methods do you accept?
Secure payment can be made using most major credit cards. We also accept Google Pay, Apple Pay, PayPal and Afterpay as a Shop Now Pay Later service.
Where are you located?
We are proudly Australian owned, hailing from Melbourne! We ship domestically and internationally. Our products are carefully sourced from across the globe.
